Refund Policy:

1. General Policy: a. We strive to provide high-quality products and ensure your satisfaction with your purchases from Anoma. If you are not completely satisfied with your order, you may be eligible for a refund or exchange subject to the terms and conditions outlined below. b. The refund policy is applicable to products purchased directly from the Anoma Brand Website (www.theanoma.com) and is specifically for customers located in India.

2. Eligibility for Refunds: a. To be eligible for a refund, you must initiate a refund request within 10 days of receiving your order. Beyond this period, we reserve the right to deny the refund request. b. Refunds are available for products that are unused, unworn, and in their original condition with all tags and packaging intact. c. Refunds are not applicable to certain products, such as underwear, due to hygiene reasons. Please check the product description or contact our customer support for clarification before making a purchase.

3. Refund Process: a. To request a refund, please contact our customer support team at info@theanoma.com Provide your order details, reason for the refund request, and any supporting documentation, if required. b. Our customer support team will review your request and guide you through the return process, if applicable. c. Once we receive the returned product and verify its eligibility for a refund, we will process the refund to your original payment method within 10 business days. Please note that the refund processing time may vary depending on your payment provider.

4. Return Shipping: a. If your refund request is approved, you will be responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). b. We recommend using a trackable shipping service to ensure the safe return of the product. Anoma is not responsible for any lost or damaged items during the return shipping process.

Cancellation Policy:

1. Order Cancellation: a. You may request to cancel your order within 24 hours of placing it. Beyond this time frame, we cannot guarantee that your cancellation request will be accommodated. b. To request an order cancellation, please contact our customer support team at [email protected] Include your order details and reason for the cancellation request. c. If your order has not yet been processed or shipped, we will cancel the order and provide a full refund to your original payment method within 10 business days. d. If your order has already been processed or shipped, you will need to follow the refund policy outlined above to return the product for a refund.

2. Out-of-Stock Items: a. In the event that an item you ordered is out of stock or unavailable, we will notify you as soon as possible. You will have the option to choose an alternative product, receive a store credit, or cancel the order and receive a full refund.

3. Changes to Orders: a. Once an order is placed, we cannot guarantee any modifications or changes to the order details. Please review your order carefully before submitting it.

Please note that these refund and cancellation policies are specific to the Anoma Brand Website and apply to orders placed within India. For any further clarification or assistance, please reach out to our customer support team at Info@theanoma.com

Last updated: 24/05/2023