1. General Policy:
   a. At Anoma, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may be eligible for a return or exchange subject to the terms and conditions outlined below.
   b. The return policy applies to products purchased directly from the Anoma Brand Website (www.theanoma.com) and is specifically for customers located in India.

2. Eligibility for Returns:
   a. To be eligible for a return, you must initiate a return request within 10 days of receiving your order. Beyond this period, we reserve the right to deny the return request.
   b. Returns are accepted for products that are unused, unworn, and in their original condition with all tags and packaging intact.
   c. Returns are not applicable to certain products, such as underwear, due to hygiene reasons. Please check the product description or contact our customer support for clarification before making a purchase.

3. Return Process:
   a. To request a return, please contact our customer support team at info@theanoma.com Provide your order details, reason for the return request, and any supporting documentation, if required.
   b. Our customer support team will review your request and guide you through the return process.
   c. If your return request is approved, you will be provided with a return authorization and instructions on how to ship the product back to us.
   d. It is your responsibility to ensure the safe return of the product. We recommend using a trackable shipping service and retaining the shipping receipt for reference.
   e. Once we receive the returned product and verify its eligibility for a return, we will process the return and provide a refund, exchange, or store credit, as per your request.

4. Return Shipping:
   a. If the return is due to our mistake (e.g., wrong item shipped, defective product), we will bear the return shipping costs. In such cases, please follow the instructions provided by our customer support team for return shipping.
   b. If the return is due to personal preference or other reasons not attributable to Anoma, you will be responsible for the return shipping costs.

Shipping Policy of Anoma Brand Website

1. Shipping Methods:
   a. We offer shipping services within India for all eligible products purchased from the Anoma Brand Website.
   b. The available shipping methods and associated costs will be displayed during the checkout process.

2. Order Processing and Delivery:
   a. We strive to process and ship your order as quickly as possible. Order processing time may vary depending on product availability and other factors. Please refer to the specific product page for estimated processing times.
   b. Once your order is processed and shipped, the delivery timeline will depend on the shipping method chosen and your location within India. The estimated delivery timeframes are as follows:

   • Standard Shipping: 2 to 5 business days
   • Express Shipping: 1 to 3 business days
     Please note that these are estimated timeframes and actual delivery times may vary due to unforeseen circumstances or external factors.

3. Shipping Charges:
   a. Shipping charges will be calculated and displayed during the checkout process based on the selected shipping method and your delivery address.

4. Tracking Orders:
   a. Once your order is shipped, you will receive a shipping confirmation email containing the tracking details. You can use the provided tracking information to monitor the progress of your shipment.

5. Undeliverable Packages:
   a. If a package is deemed undeliverable by the shipping carrier due to an incorrect or incomplete address provided by the customer, the package may be returned to us. In such cases, we will contact you to verify the address and arrange for re-delivery. Additional shipping charges may apply.

Please note that the return policy and shipping policy mentioned above are specific to the Anoma Brand Website and apply to orders placed within India. For any further clarification or assistance, please contact our customer support team at [email protected]

Last updated: 24/05/2023